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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of April Moore

April Moore

December 5, 2025

5  out of  5
rating by April Moore
"Great customer service and stress free! Janelle and James are very pleasant to work with! Thank you!!!"
We responded:
"Thanks April it’s a pleasure to serve your insurance needs!"
Profile photo of Jenifer Lujan-Nogales (Nogales Kids)

Jenifer Lujan-Nogales (Nogales Kids)

December 3, 2025

5  out of  5
rating by Jenifer Lujan-Nogales (Nogales Kids)
"Great experience with Susan Helems. She had to do multiple extra steps to transfer my coverage from Arizona to California. She was great to work with, professional, patient, and kind. I got a great discount by combining my vehicle and home insurance. I will continue doing business with James Fread."
We responded:
"Thank you, Jenifer! We agree Sue really is amazing. "
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Derek Charolla

November 25, 2025

5  out of  5
rating by Derek Charolla
"Their team here has always been super helpful to me and my superfluous number of questions and quotes I needed. Maricela has been my point of contact in James Fred’s team. She is awesome and very nice."
We responded:
"Thanks for the review, Derek. I agree with you Maricela is amazing and an asset to our team. We appreciate the opportunity to serve your insurance needs and look forward to serving you in the future. Thank you. "
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Suzie MK

November 25, 2025

5  out of  5
rating by Suzie MK
"We've been clients for decades. No problems, no complaints. Very satisfied with James Fread State Farm."
We responded:
"Thank you Suzie we aim to please "
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Alec Thompson

November 11, 2025

5  out of  5
rating by Alec Thompson
"I have been a client for over 5 years now. Everyone at the office is beyond helpful, caring, and professional. Running a fast paced food business I do not know what I would do without them!"
We responded:
"Thank You! Alec we take a lot of pride in the service our team delivers and appreciate the feedback"
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Abraham Guerrero

October 31, 2025

5  out of  5
rating by Abraham Guerrero
"James Fread and his team are amazing. They always respond to my insurance needs promptly. I have been a long time customer. I highly recommend them."
We responded:
"Thanks for you feedback Abraham, it’s been a pleasure to serve your account. Looking forward to serving you many more years in the future "
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Baseemah

October 28, 2025

5  out of  5
rating by Baseemah
"I have had a commercial policy with State farm for five years now. My agent Janelle Feeler has been with me from the start. She is easy to communicate with, supportive and easy to contact. Outside of the competitive prices she is one of the reasons I stay. Its important to have an agent that cares. I would highly recommend"
We responded:
"Thank you Baseemah we really appreciate the detailed review and agree Janelle is great. Thank you for allowing us the opportunity to serve your insurance needs and we look forward to serving you many years into the future."
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Carlos Chaparro

October 23, 2025

5  out of  5
rating by Carlos Chaparro
"Great service Thanks Jennifer"
We responded:
"Thank you Carlos, we appreciate your feedback!"
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Eric Duran

October 17, 2025

5  out of  5
rating by Eric Duran
"Sue was very helpful. Very knowledgeable it made the process very smooth. 😊"
We responded:
"Thanks for the feedback Eric, glad Sue made things easy. We Appreciate your business! "
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Wes Davis

October 7, 2025

5  out of  5
rating by Wes Davis
"Always helpful when I need it."
We responded:
"Thanks Wes! We love having you as a customer"
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Todd West

October 7, 2025

5  out of  5
rating by Todd West
"Very professional and thorough."
We responded:
"Thanks Todd! We appreciate the opportunity to serve you"
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Shelly Oneida

October 1, 2025

5  out of  5
rating by Shelly Oneida
"They were so helpful and got me taken care of immediately! Sue was fantastic and it made a very stressful situation so much easier!!"
We responded:
"We agree Sue is FANTASTIC- happy we could help you out and appreciate your business!"
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Jo Jameson

September 23, 2025

5  out of  5
rating by Jo Jameson
"Thank you again Sue. It has been a pleasure and I appreciate your help."
We responded:
"Thank You! Jo!"
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paul stachurka

September 17, 2025

5  out of  5
rating by paul stachurka
"Janelle was very attentive and friendly"
We responded:
"Thank you, Paul. We agree janelle a great part of our team."
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S C

July 9, 2025

4  out of  5
rating by S C
"Good customer services"
We responded:
"Thanks so much SC! "
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Laura Pettijohn

May 17, 2025

5  out of  5
rating by Laura Pettijohn
"Sue is absolutely AMAZING! She wouldnt give up until my problem was fully resolved and so personable! It was a hoot talking with her! Ive never had that experience with an agent."
We responded:
"Hey Laura - Sue is great and fun to work with. A big part of agency is dealing with the insurance company so you don’t have to. Sue was in customer service, then underwriting and back to customer service and sales and knows both sides of the business. We appreciate the review and your business thanks for hanging in there with us! "
Profile photo of Marsha Anderson

Marsha Anderson

May 14, 2025

5  out of  5
rating by Marsha Anderson
"I had a great experience with Jenelle on updating my account. She was kind, professional and helpful. Thank You."
We responded:
"Thank you for the review, we agree Janelle is great and happy to have her on the team We appreciate the opportunity to serve your insurnace needs - Thank You! "
Profile photo of Karen L

Karen L

May 5, 2025

5  out of  5
rating by Karen L
"Steven is amazing. He has worked diligently to ensure a correction to our policy was made, providing updates via email and phone over a 2 month period. His persistence and dedication is much appreciated!"
We responded:
"Hello Karen! Thank You so much for the review, we are very happy to have Steve here at the agency. We appreciate the opportunity to serve your insurnace needs and promise to stay diligent!"
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Yaneth Castro

April 23, 2025

5  out of  5
rating by Yaneth Castro
"Quiero agradecer a la señorita Jenifer U. Por su excelente atención y ayuda con mi trámite de mi póliza de seguro. Mil gracias y que Dios siga bendiciéndo su compania."
We responded:
"Muchas gracias Yanteh"
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Michael Jellison

March 6, 2025

5  out of  5
rating by Michael Jellison
"I recently had the pleasure of working with State Farm for the first time, and I couldn't be more impressed with my experience! From the moment I reached out, the team, including Fransisco, Mateo, Kimberley, and Debrah, made the entire process fast and easy. Fransisco was incredibly informative, guiding me through the various insurance options with patience and clarity. Mateo followed up promptly, ensuring all my questions were answered and providing me with a quote that was both competitive and comprehensive. Kimberley was a delight to work with, making the paperwork a breeze and ensuring that everything was in order. Finally, Debrah's attention to detail and friendly demeanor made the final steps seamless. Overall, I highly recommend State Farm, especially this fantastic team. They made my first experience not only efficient but also enjoyable. Thank you all for your exceptional service!"
We responded:
"Thank you so much we appreciate the opportunity to serve you "
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Jamie Hopkins

February 19, 2025

5  out of  5
rating by Jamie Hopkins
"Sue is incredibly knowledgeable, fantastic, and always helpful. Her patience and outstanding service make every experience amazing. With her upbeat attitude, she truly is a pleasure to work with!"
We responded:
"Thanks Jamie. You are right Sue is the best and we are happy to have her ! We appreciate your trust in us"
Profile photo of Angles Crayons

Angles Crayons

January 17, 2025

5  out of  5
rating by Angles Crayons
"Excelente servicio, Atención inmediata y los que trabajan ahí te reciben con una gran calidad humana yo les recomiendo que vayan con ellos , no se arrepentirán servicio, precios y calidad"
We responded:
"Ángeles, Nuestra misión siempre es brindarles una excelente atención al cliente. ¡Apreciamos su tiempo y su negocio más de lo que cree! ¡Gracias! - James "
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Chula Chula

December 10, 2024

5  out of  5
rating by Chula Chula
"Best prices and customer experience!"
We responded:
"Thank you so much for the review we love helping out our customers"
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Arthur Blank

October 25, 2024

2  out of  5
rating by Arthur Blank
"So far so good. At first blush seemed like an OK guy, with the appearance of an established State Farm agency. I chose to move there based on proximity and not reviews from my newly retired 5 star former agency. I will add to this as times/events pass. As promised, a follow up review, actually a final review for this agency. I have left this agent, am with a new agent still with State Farm. Will review new agency after a period of time"
Profile photo of Astrid Diaz

Astrid Diaz

October 18, 2024

5  out of  5
rating by Astrid Diaz
"I spoke to an agent Daniel Serrano with great customer service and very attentive i told him what i was looking for and he gave me options via email in minutes. He gave me time to decide and always answered my calls for questions. I decided today and even moved my car insurance !! I love a place were they care for their customers."
We responded:
"Thank you so much for your review! We are very happy to have Daniel on our team and appreciate your feedback!"